We are seeking a detail-oriented and proactive Customs & Trade Compliance Coordinator to support the smooth and compliant movement of goods across international supply chains. Working closely with Import, Customs Warehouse (CW), and Export teams, you will play a key role in ensuring customs compliance, operational efficiency, and accurate customs processing across all areas of the business.
Responsibilities
* Provide guidance and support on tariff classifications, customs valuations, duty reliefs, preferential origin schemes, including GSP, and other customs compliance matters.
* Issue daily import and export clearance instructions to customs brokers, ensuring declarations are accurate and submitted within required timelines.
* Manage the daily archiving and maintenance of import declaration records following the delivery of goods.
* Support the daily processing of CFSP and Customs Warehouse transactions using Ricardo software and complete all associated customs administration tasks.
* Work closely with vendors to ensure the accuracy of documentation and information required for customs entry purposes.
* Partner with brands and finance teams to manage vendor compliance issues and related chargebacks.
* Support duty planning activities by working alongside design, development, and logistics teams to verify tariff classifications, duty rates, and documentary requirements before orders are placed, ensuring accurate landed costs.
* Liaise with customs brokers to maintain customs clearance KPIs and ensure the accuracy and compliance of customs declarations.
* Maintain and improve SOPs, ensuring processes are standardised, compliant, and effectively communicated across internal teams and vendor partners.
Qualifications
* Experience within customs, import/export operations, or trade compliance.
* Good understanding of customs procedures, tariff classification, valuation, origin, and duty reliefs.
* Experience working with customs brokers and customs systems.
* Strong attention to detail with the ability to manage multiple priorities in a fast‑paced environment.
* Excellent communication and stakeholder management skills.
* Proficient in Microsoft Office, particularly Excel.
* Ability to work collaboratively across logistics, finance, buying, and vendor management teams.
Desirable Skills
* Knowledge of UK and international customs regulations.
* Experience within retail, fashion, logistics, or supply chain environments.
* Understanding of Customs Warehouse procedures and duty planning processes.
* Experience using Ricardo software and CFSP processes.
Benefits & Perks
* Flexible start and finish times.
* Bring your dog to work.
* Employees Assistance program to support mental, physical, and financial health.
* Fully equipped free gym and on-site wellness room; 50% discount off external gym memberships.
* Private Medical Insurance.
* Up to 40% off at all URBN Brands.
* One paid day to volunteer or fundraise for a charity of your choice.
* Cycle to work scheme; season ticket loan.
* Structured support within the business alongside continued learning and development.
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