JOB TITLE – Casual Front Office Agent DEPARTMENT – Front Office CONTRACT TYPE – Casual RATE OF PAY – £7.55 - £12.21 per hour depending on age HOURS – As and when required LOCATION – Newport, NP18 1HQ ID – REQ5739 OVERVIEW - Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Casual Front Office Agent based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure A passion for delivering outstanding guest service, creating memorable experiences every time Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude The ability to thrive in a fast-paced, guest-focused environment IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL - Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process Handle individual and group arrivals efficiently using hotel systems Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience GROW WITH US - As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.