Overview
A role that brings people‑first customer service to Lloyds Banking Group, focusing on genuine customer relationships and inclusion. Location: Cwmbran, working across Lloyds and Halifax branches.
Core Values
* People person – honest, genuine, caring about helping people with finances (no previous financial services experience required)
* Build relationships quickly to give customers a fantastic experience.
* Empathy, care, and integrity – resolving queries and giving customers confidence.
* Commitment to deliver on promises and go above and beyond for customers.
* Team collaboration to ensure customer needs are met.
Responsibilities
* Provide face‑to‑face support to customers in branches, helping them with enquiries, product information, and service delivery.
* Deliver outstanding service across branch, social media, web‑chat, remote advice video calls, and phone where applicable.
* Resolve issues, take time to understand customer needs and provide appropriate solutions.
* Maintain a quiet, private home working environment if you work remotely in a hybrid position.
* Participate in a 12‑month foundational phase in a customer service role, mastering new skills and earning accreditation.
* Support transitions into specialist areas such as Digital, Operations, Fraud, Financial Planning, or leadership roles.
Career Opportunities
After the 12‑month foundation, explore specialist areas across the Group, including Digital, Operations, Fraud, and Financial Planning.
About Us
We are building a sustainable business and an inclusive workplace where people can make real change. © Lloyds Banking Group – data safe, confidential information only during interview if invited.
Location & Working Pattern
* Location: Cwmbran. Part‑time: 17.5 hours a week including Saturdays.
* Pattern: Part‑time, hybrid with home working criteria for remote assistance.
Salary & Benefits
* Salary: £12,500, increasing to £12,875 after 6 months in role.
* Benefits: generous pension up to 15%, annual performance‑related bonus, private medical benefit with BUPA, share schemes, wellbeing initiatives, generous parental leave policies, 22 days holiday + bank holidays.
EEO
We welcome applications from under‑represented groups, people with disabilities, and all backgrounds. We are disability confident and provide reasonable adjustments.
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