Service Manager – Access and Discharge (Adult Social Care)
Grade: SMR B (£67,194 - £82,809) plus £3,000 market supplement. Full Time | Permanent. Closing date: 21 June.
About The Role
As Service Manager, you will take overall responsibility for the performance, quality and development of the Access and Discharge service. You will lead a sizeable and multidisciplinary workforce, providing strong professional leadership to Team Managers and their teams, while ensuring services operate to consistently high standards of practice, safeguarding and governance. You will work to strengthen and embed integrated and preventative pathways with health partners, Public Health, neighbourhood teams and other stakeholders, supporting effective access to services, promoting preventative approaches and enabling safe and timely hospital discharge. Alongside this, you will manage significant resources, including a budget of approximately £10 million, ensuring financial sustainability while maintaining a clear focus on quality and outcomes. The role combines strategic oversight with hands‑on operational leadership and supports service change, transformation and continuous improvement that promote inclusion, prevention, integration and improved resident outcomes.
About You
You will be an experienced leader within adult social care, with a strong understanding of statutory responsibilities, safeguarding and the wider legislative framework. You will have a proven track record of leading large teams in complex and fast‑paced environments, developing managers and fostering high‑performing, accountable services. You will be confident working in partnership across organisational boundaries, particularly with health colleagues, and able to influence and collaborate to deliver genuinely integrated care. Your experience will include managing significant budgets and balancing demand, risk and quality to achieve sustainable service delivery. You will be committed to equality, diversity and inclusion, ensuring services reflect the communities we serve. You will be comfortable leading change, driving innovation and continuous improvement while maintaining a strong focus on quality and outcomes. Above all, you will share our values of Honesty, Equality, Ambition, Respect and Trust.
Why Join Newham?
Newham is one of London’s most dynamic and diverse boroughs, with big ambitions for its residents and services. You’ll be part of a forward‑thinking organisation that encourages innovation, supports professional development and values strong, visible leadership. This is a role where you can have genuine impact – shaping services, influencing systems and improving outcomes for people across the borough.
Additional Information
We are committed to creating an inclusive, anti‑racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. The London Borough of Newham has responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. Disclosures and Barring Service checks may be required. Please attach a supporting statement explaining why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas which will use it to prevent fraud, other unlawful or dishonest conduct, malpractice and other serious misconduct. Your personal information may also be used to verify your identity. Further details of how your information will be used can be found on cifas.org.uk/fpn.
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