An exciting opportunity has arisen for a Front of House & Operations Assistant to join a well-established and reputable provider in Oxford. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service.
Location: Oxford
Salary: £26,400 – £27,500 per annum
Job Type: Full-Time, Permanent
Working Pattern: Fully Site-Based
This is a fully site-based role where you will act as the first point of contact for visitors while supporting the day-to-day operations of a busy business centre. You will play a key role in creating a welcoming environment, ensuring smooth daily operations, and maintaining high standards across the site.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a professional, fast-paced environment.
Key Responsibilities
Front of House & Customer Experience
Provide a professional and friendly welcome to all visitors and customers
Deliver exceptional customer service and respond to queries promptly
Conduct office and meeting room viewings
Prepare meeting rooms and office spaces prior to bookings
Support customer move-ins and ensure a smooth onboarding experience
Build strong relationships with customers and proactively address requests
Maintain excellent presentation standards across reception and shared areasOperations & Administration
Support the day-to-day running of the centre
Assist with maintaining accurate records and supporting billing processes
Coordinate contractors and support planned maintenance works
Carry out routine building and workspace inspections
Provide administrative support to the Centre Operations Manager
Ensure all facilities are maintained to a high standardHealth & Safety & Compliance
Support compliance with health and safety procedures
Assist with maintaining accident and incident records
Help coordinate required safety checks and contractor activity
Ensure the centre operates in line with company policies and procedures
Support compliance with GDPR and relevant operational standardsAbout You
We are looking for a proactive, organised, and customer-focused individual who enjoys working in a people-facing role.
Essential Skills & Experience
Previous experience in a customer service or front-of-house role
Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
Ability to work independently and as part of a team
Confident using Microsoft Office (Word, Excel, Outlook)
Professional, reliable, and well-presented
Positive, can-do attitudeDesirable Experience
Experience in serviced offices, facilities, hospitality, reception, or office environments
Basic understanding of health and safety procedures
Experience coordinating contractors or facilities support tasksWhat’s on Offer
Salary between £26,400 – £27,500 per annum
Full-time, stable position
Structured training and ongoing development
Supportive team environment
Opportunity to gain experience across customer service, operations, and facilitiesApply Now, If you enjoy delivering excellent customer service and want to be part of a professional and supportive operational team, we would love to hear from you