Overview
As a General Manager, you'll be responsible for overseeing all aspects of store operations, including staffing, sales, financial management, and customer satisfaction. You'll lead by example, motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.
Responsibilities
* Lead and manage all aspects of store operations, including staffing, scheduling, and inventory management.
* Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
* Foster a positive and inclusive work environment by coaching, training, and developing team members.
* Ensure compliance with company policies, procedures, and health and safety regulations.
* Handle customer inquiries, feedback, and complaints with professionalism and empathy.
* Prepare and analyze financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
* Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
Qualifications
* Previous experience in a leadership role within the hospitality industry.
* Strong interpersonal and communication skills, with the ability to motivate and inspire a diverse team.
* Excellent organizational and problem-solving abilities, with a focus on attention to detail.
Behaviours
* Passion
* Clear Communication
* Team Working
* Great Execution
* Open to Change
* Business Sense
* Realising Potential
About Pret
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. Our food is handmade in our shop kitchens throughout the day and anything we don\'t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers.
Benefits
* £39,163 - £40,913 per annum
* 20% quarterly bonus
* Free meals while you\'re working
* Club Pret Membership, with 50% off food and 5 free drinks a day
* Private Healthcare
* 33 days of holidays
* Your Pret Benefits - employee discount program (Retails, Food, restaurants, Gym, etc)
* Free shoes
* Pension scheme
* Length of service reward
* Legendary Pret parties
* Outstanding training and development with opportunities for Apprenticeships Level 4 and beyond
* Use of our internal Opportunity Network to see all available Pret jobs both within our shops and at our Support Centre
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