Our client is looking for a Customer Service Advisor to join their busy customer services team. The successful applicant will need to have a minimum of 1 years customer service experience. This role would be ideal for somebody looking to take the next step in their customer service career. Full training will be provided but we expect the individual to have excellent customer service skills, a confident telephone manner and excellent organisation skills.
The Role:
Responsibility for ensuring customers have the best experience possible. Proactively answer incoming calls, emails and web chat and service our existing customer needs. Provide support and comprehensive service and product information to customers.
Job Responsibilities:
* Professionally service our existing customers; performing mid-term adjustments, servicing customer policies, renewal and cancellations
* Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
* Recording and maintaining accurate policyholder information
* Maintaining a thorough working knowledge and policy terms and conditions
* Maximise renewal retention
* Ensure customer complaints are resolved in a way that treats the customer fairly at all times, in-line with business processes and authority limits
* Ensure customers are treated fairly, in line with company Customer Experience and Treating Customers Fairly Policy
* Develop and maintain customer relationships
* Maintaining good housekeeping at all times