Overview
Administrator/Receptionist role at NHS, based in the Emergency Department, York Hospital. We are seeking an enthusiastic, motivated administrator/receptionist to be the first point of contact and provide high quality customer service in a fast-paced environment.
Responsibilities
* Registration of patients attending the Emergency Department
* Providing a courteous and efficient reception service
* Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
* Dealing with a variety of enquiries made in person or by telephone
* Undertaking any other tasks as directed
You will need to demonstrate excellent communication/interpersonal skills, be able to work under pressure, show self-motivation and be a team player with a wide range of duties. You should take pride in your work, be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage. The role requires flexibility, including working nights, weekends, bank holidays with unsocial hours.
Qualifications
Essential
* Must be numerate and literate, GCSE grade C or above or equivalent in English and Maths
* ECDL or equivalent (or proven working knowledge)
Desirable
* NVQ III or equivalent experience in general administration or Customer Service
Experience
Essential
* Highly skilled in delivering customer-based services in a face-to-face setting
Desirable
* Previous experience of NHS administration services
Aptitude and Personal Qualities
* Ability to work as part of a team
* Understanding of the need for confidentiality
Skills
* Ability to work under pressure and maintain calm while dealing with anxious/distressed patients
* Good verbal communication and interpersonal skills
* Ability to cross-reference information and pay attention to detail
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to check for any previous criminal convictions.
Location and Details
Employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Location: York Hospital, Wigginton Road, York YO31 8HE
Pay: Band 3, £24,937 to £26,598 per year pro rata
Contract: Permanent
Working pattern: Part-time
Working for the Trust
Values: we are kind; we are open; we pursue excellence. We welcome applications from everyone and support flexible working where possible. If you need accessibility accommodations, please discuss with the recruiting manager.
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