Care Group Operational Manager - MSK including Therapies
The closing date is 29 April 2026.
Following the trust’s organisational redesign programme we have an exciting opportunity for the recruitment of a Care Group Operational Manager within MSK. This post will include therapies as part of the portfolio.
You will be part of the Directorate’s Leadership team, working in a busy and fast‑paced environment and assisting with leadership, performance and strategic direction.
The role will support the Trust’s commitment to delivering high‑quality, safe and effective care and will have a bespoke portfolio of services led by the Triumvirate for each care group.
Candidates must be able to participate in the Trust Senior Manager on Call (SMOC) as required through the Trust on‑call rota.
This operational role supports the Deputy Divisional Director of Operations who in turn supports the Divisional Director in the management and leadership of the Division. They are responsible for delivering day‑to‑day operational performance across the care group, ensuring compliance with divisional and Trust‑wide targets, and supporting workforce and financial objectives.
The Care Group Operational Manager will deputise for the Deputy Divisional Director when required and works closely with the care group operational and clinical teams, including Clinical Directors and senior nursing staff, to ensure high‑quality and efficient patient care.
Main duties of the job
Planning and Organisational Duties
To ensure the efficiency and performance of the Division in relation to the management of contractual and performance targets, including the delivery of key operational performance targets.
To ensure the Care Group is managed effectively through active involvement of clinical staff on a day‑to‑day basis.
To ensure that the patient experience is paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect. In addition, to ensure that services are modern and responsive to the needs of individual patients.
To ensure the Care Group policies, procedures and standards are developed and implemented, which facilitate the best possible care for patients within available resources.
To ensure that quality standards for the Care Group are implemented, taking responsibility for monitoring performance, quality assurance and implementation of audit procedures and complaints procedures.
To work with the clinical lead to ensure the implementation of Trust policies across the Care Group and to ensure that staff are aware of their responsibilities and have appropriate training. This includes health and safety, risk management and assurance framework compliance.
Deliver objectives across the Care Group ranging from developing strategies to ensuring that a robust activity and income model is in place.
To ensure effective channels of communication exist and are maintained within and across the Care Groups and that there are effective working relationships and links with relevant colleagues in other organisations.
To manage specific projects as agreed with the Divisional Director of Performance; ensuring that the decision‑making processes related to funding provision are transparent and demonstrate financial probity.
Supervise the preparation of accurate and effective booking and recording of all activity across the Care Group.
Communications and Key Working Relationships
Key Relationships: Board of Directors / Director of Operations / Deputy Director of Nursing & Quality / Divisional Medical Directors / Divisional Director of AHP & Nursing / Clinical Directors / Divisional Managers Clinical and Non‑Clinical / Divisional Support Managers HR, Business Analysts and Finance / Commissioners / Local Authority / Transformation.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’.
WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Person Specification
Qualifications
* Degree or equivalent professional qualification
* Postgraduate qualification at Master’s degree level or equivalent
* PRINCE2 qualification or equivalent
* Evidence of recent and relevant professional CPD
* Evidence of further study in areas such as leadership, project management or related areas
Experience
* Demonstrable experience of operational management including responsibility for service development
* Experience of working with multi‑disciplinary teams and achieving key service improvement outcomes in a challenging environment
* Experience of performance management of a service with delivery of associated outcome improvements
* Experience of successfully producing business cases
* Experience of budgetary management
* Experience of managing change within a health care environment
Skills
* Excellent communication skills, with the ability to lead discussion and negotiation with staff at all levels and across multiple disciplines
* Ability to interpret and communicate highly complex issues from multiple sources both orally and in writing with authority and credibility to key stakeholders
* Ability to prioritise and meet pressing deadlines
* Ability to make difficult decisions and communicate these decisions to key stakeholders in a manner that ensures maximum ‘buy‑in’ to support key objective delivery
* Data manipulation and data analysis skills
* Excellent interpersonal skills with the ability to motivate, influence and persuade staff and clinicians, including those for whom the post holder does not have direct line management responsibility
* Political awareness and an understanding of local and national agendas
Knowledge
* Excellent insight and working knowledge of current health policy
* Good IT skills with evidence of the ability to access and use complex health‑related data
* Proficient skills in the use of MS Office – Excel, Access, Word & PowerPoint
* Knowledge of data security and confidentiality issues
Additional
* Holds a current valid driving licence or can demonstrate the ability to travel as required using own or public transport in the most effective manner.
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
£66,582 to £77,368 a year per annum, pro rata
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