Ref: KF47361
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ELIGIBLE APPLICANTS:
- (O) Eligible visa: Permanent residence, Spouse, Partner, YMS visa, Graduate visa
- (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: Working from home available up to 2 days per month
VISA SUPPORT: No
BENEFITS: 36 days annual leave including bank holidays
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TYPE: Permanent, full-time
WORKING HOURS: 35 hours per week
* Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open
SALARY: up to £33,500
START: ASAP
LOCATION: Central London
Retail Duty Manager Main Responsibilities:
Retail Experience & Customer Service
• Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
• Maintain high standards of visual merchandising and retail presentation
• Support shop promotions, exhibitions, and events implementation
• Provide product knowledge and customer engagement support
Shop & Online Operations
• Oversee day-to-day retail operations and staffing schedules
• Handle customer enquiries, complaints, refunds, and exchanges
• Ensure smooth online order processing in coordination with internal teams
• Maintain cleanliness, safety, and presentation standards across retail spaces
Team Management
• Supervise, train, and support retail team members
• Manage rotas, attendance, holidays, and onboarding processes
• Coordinate recruitment and staff training with HR and management teams
Health & Safety
• Ensure compliance with health & safety, fire, and trading standards
• Support emergency procedures and incident reporting
• Liaise with security and operational teams to maintain a safe environment
Retail Duty Manager Ideal Candidate:
• 3+ years of experience in a retail management or duty manager role within a premium retail environment
• Strong customer service, leadership, and team management skills
• Excellent organisational, multitasking, and problem-solving abilities
• Experience using EPOS and retail systems
• Proficiency in MS Office
• Strong interest in Japanese culture and aesthetics
• Business-level English communication skills
• Experience in visual merchandising and event coordination
• Relevant certifications such as First Aid or Health & Safety
• Additional language skills including Japanese
**