Job summary
The Respiratory and sleep physiology department perform a wide range of diagnostic investigations. The team is made up of physiologists and administration staff who work closely together to help in the delivery of these investigations. The post holder will work with the respiratory and Sleep Physiology team across the trust and in the new Community Diagnostic Centre (CDC) and will report directly to the Respiratory administration team leader. The post holder will be expected to work across all the trust sites and CDC when needed.
Please note that this role is not on the Home Office listof occupations eligible for sponsorship under the Skilled Worker route.
Main duties of the job
You will provide administration duties to support the departmental co-ordinator, other members of the team and be responsible for designated clerical duties in the department.
You will respond to telephone and / or face to face enquiries complying with departmental guidance including booking, cancelling and re-arranging appointments.
To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department, is accurately complete and promptly dispatched.
The post holder will give relevant assistance and training as and when required to support all colleagues
To carry out general administration duties and provide assistance, as required supporting respiratory and sleep physiology departments.
You will receive, sort and distribute goods and post delivered to the ward/department.
About us
We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.
We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
1. To provide a welcome to the patients who are in contact with the department
2. The post holder will be responsible for designated clerical duties in the department
3. Promote effective customer focused communication with patients and service users.
4. To respond to telephone and / or face to face enquiries complying with departmental guidance
5. Request, cancel and re-arrange appointments in line with local and national targets.
6. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department, is accurately complete and promptly dispatched.
7. To be responsible for the accurate and timely storing/scanning of records, referral letters.
8. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
9. Assist with the preparation of patient records for outpatients in a timely manner as and when required.
10. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
11. The post holder will give relevant assistance and training as and when required to support all colleagues.
12. To arrange transport as necessary for the patient in accordance with requirements of the department.
13. To carry out general administration duties and provide assistance, as required supporting respiratory and sleep physiology departments.
14. Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
15. Receive, sort and distribute goods and post delivered to the ward/department.
16. Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
Person Specification
Qualifications
Essential
17. Good general education to include GCSE in English Language and Maths or equivalent/experience
Desirable
18. NVQ Level 2 qualification in related subject
19. IT skills qualifications; CLAIT or ECDL computer course
Experience
Essential
20. Experience of working with filing systems
21. Experience of good customer or patient care
22. Work with IT systems
Desirable
23. Previous experience in an administrative role
24. Experience of working within a related area Health/Social Care Setting
25. A willingness to learn NHS computer software systems
26. Experience of working with confidential material
Knowledge and Awareness
Essential
27. Confidentiality issues
28. Awareness of own limitations.
Desirable
29. Awareness of Health & Safety issues
30. Awareness of Moving & Handling issues.
Skills, Abilities and personal Attributes
Essential
31. Keyboard skills
32. Develop and maintain positive working relationships
33. Demonstrate effective and clear written, verbal and telephone, communication skills
34. Work with demanding workloads and prioritise tasks
35. Maintain a safe working environment for self and others
36. Willingness to take on tasks
37. Friendly, respectful of colleagues
38. Ability to satisfy Occupational Health screening
39. Adaptable and flexible according to the demands of the service.
40. Understanding of need to maintain confidentiality
Desirable
41. Proven record of excellent filing and organisational skills