Our client is looking for an experienced Housing Triage Officer.
At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer
advice service
Knowledge of legislation, regulation, and policy in relation to the provision of the service
Experience of providing professional high-quality customer services to customers often with multiple complex issues
and who may be in highly emotive situations
Experience of assessing and meeting people’s needs and requirements and managing expectations
Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes
Experience of call handling and operating specialist IT systems
Administrative and assistive experience
Experience of service improvement and being involved
projects
Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing
services
Some experience of casework and making referrals
We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk
Operational purpose
• Provide a professional and compliant, customer facing Homelessness and Housing
Solutions Advice Service firmly focussed on the prevention and relief of homelessness
• Support all officers, systems, and processes in operating the Homelessness and Housing
Solutions and Voids, Allocations & Lettings teams
• To be responsible and accountable for the Local Authorities operations in accordance
with its legal obligations to provide professional housing and homelessness advice
services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness
Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act.
• Support the strategic and operational managers in delivering the vision, strategies and
initiatives for the Homelessness and Housing Solutions Team and the wider Housing
Service of which you are an integral part.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer