IT Operations Engineering Manager
Elland (with flexible working)
Competitive Salary & Benefits
We’re excited to announce a vacancy for the role of IT Operations Engineering Manager role within our IT Operations team
This is an ideal opportunity for someone with strong technical depth, leadership experience, and a passion for building high-performing teams that keep our IT services resilient, secure, and future-ready.
The IT Operations Engineering Manager will lead and oversee the IT operations engineering team, having a strong technical background, leadership ability, and strategic vision to ensure the optimal performance, availability, and security of our IT services and infrastructure.
So What’s the Mission
As IT Operations Engineering Manager, you will lead a team of experienced IT engineers and third-line support staff, fostering a collaborative and innovative culture. You’ll set clear goals and performance metrics, provide regular feedback through performance reviews, and support the professional growth of your team. Working closely with the broader IT Ops leadership team, you’ll play a key role in building a high-performing, resilient engineering function.
You’ll oversee the design, deployment, and performance of core IT infrastructure—including servers, storage, networking, and cloud environments—in partnership with the Enterprise Architect. Driving automation and configuration management will be central to improving efficiency. You’ll also ensure system reliability, proactively manage performance, and collaborate with the Head of Cyber to integrate IT and OT capabilities. In addition, you'll manage BAU Opex budgets, plan capacity, and identify cost-saving opportunities without compromising service quality.
This role also involves leading incident resolution, root cause analysis, and post-incident reviews to support continuous improvement. You’ll work with cross-functional teams to ensure IT services align with business objectives, act as the escalation point for the engineering team, and maintain strong communication with senior IT leadership. Compliance and security are key, working with Cybersecurity and Architecture teams, you’ll help embed best practices, meet regulatory standards, and manage organisational IT risk effectively.
Although based from our Elland office, the role offers flexible working which currently reflects 2 days working from the office. The role will require travel as needed.
What are the mission critical skills
* Ability to lead and inspire a diverse team, fostering a positive, collaborative, and productive work environment.
* Strong analytical skills to identify root causes of issues and find effective solutions.
* Ability to collaborate with various stakeholders across technical and non-technical teams.
* Ability to manage multiple change and BAU demands simultaneously while meeting deadlines.
* Strong written and verbal communication skills, including the ability to explain complex technical issues to non-technical stakeholders.
* Established years of experience in IT operations, infrastructure, or systems engineering roles.
* Proven experience in a leadership or management role in an IT operations environment.
* Strong knowledge of IT infrastructure technologies, including cloud platforms, networking, storage, servers, and databases.
* Familiarity with ITIL frameworks and best practices for incident, change, and problem management.
* Strong understanding of security principles and practices for IT systems services and infrastructure.
Desirable:
* Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
* Relevant IT Management Certifications such as ITIL.
* Experience of technology management in OT environments.
* Experience with DevOps practices and tools.
* Knowledge of scripting languages (e.g., Python, Bash, PowerShell) for automation.
* Familiarity with monitoring and logging tools.
* Expertise in delivering automation and automation tooling.
* Experience with containerization and orchestration tools.
Benefits
We don't just build paths; we pave the way for personal and professional growth.
* Private Medical Insurance (single cover)
* Office based with flexible working
* Guaranteed Christmas holidays
* Development opportunities
* 34 days per annum or the equivalent in hours (inclusive of bank holidays)
* Health care cash plan – support with Dental, Optical, Prescription costs and many more!
* Enhanced Maternity, Paternity, and Adoption pay and leave
* 5% employer matched pension scheme
* Cycle to work scheme
* Employee discount on Marshalls and Marley products
* Retailer discounts
* Marshalls Wellbeing Centre – move, money & mind
* Share purchase scheme
* Life assurance
This is an opportunity to play a pivotal role in ensuring the performance, availability, and security of our IT infrastructure, driving innovation and stability in equal measure.
Closing Date: Noon 17th June
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