Join Our Team as a Patient Navigator/Medical Receptionist in Milton Keynes! 0 hours (Bank) Contract
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
This is a 0-hours (Bank) contract, providing flexible work to cover staff sickness, annual leave, and periods of increased demand across our Milton Keynes surgeries. There are no guaranteed minimum hours. Shifts will be offered as and when required, and successful candidates should be available to work across Whitehouse Surgery, Brooklands Health Centre and Neath Hill Health Centre when needed. You will only be required to work at one site per day.
What We’re Looking For
1. A confident communicator with a friendly, patient, and professional attitude.
2. Someone who can handle a fast-paced, demanding environment with ease.
3. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
4. Welcoming patients and visitors, managing check-ins, and providing appointment information.
5. Answering phone calls and handling patient inquiries with empathy and professionalism.
6. Scheduling and managing appointments using our system.
7. Processing prescription requests from patients and pharmacies.
8. Handling patient queries in person, over the phone, and via email.
9. Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
10. Keeping the reception area tidy and ensuring smooth handovers for colleagues.
11. Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
12. Excellent communication and interpersonal skills.
13. Strong organizational and time-management abilities.
14. Attention to detail and a high level of accuracy in handling patient information.
15. Confidence in using IT systems and basic office software.
16. Prior experience in a healthcare or administrative role is desirable but not essential.
Note:
1. Previous unsuccessful candidates need not re-apply
2. This role does not qualify for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application and throughout their employment.
System used: SystmOne & EMIS
Why join us?
Our Benefits;
17. NHS Pension with 20.6% Employer Contribution
18. 25 days annual leave plus Bank holidays (pro rata for the hours worked)
19. Extra day of leave per year for work anniversary
20. Participation in OMG’s refer a friend scheme
21. Eye care scheme – free eye test plus a contribution towards glasses
22. Cycle to work scheme
23. Access to NHS Discounts
24. £12.71 per hour
Join OneMedical Group. Shape a healthier future
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens—bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities—working in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Equality, Diversity and Inclusion
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk