1. IT Technician for a Global COmpany
2. £200-£350 Per Day
About Our Client
IT Technician Reading Hybrid working £200 - £250 Per Day The Client My client is an international organisation who are within the Medical Products industry. They are looking for an IT Technician to join their UK team.
Job Description
Your Role: As the IT Services & Support Technician is to provide in-depth technical support services to their UK Associates, via the phone, email and remote tools or in person, ensuring that service levels are achieved and that all customer expectations are met.
The Successful Applicant
What you need to be successful:
3. 2- 4 years of experience at an IT Technician
4. Expert knowledge of Service Desk processes
5. Strong proficiency with Microsoft Office and MacOS, as well as standard business applications, computing hardware and proprietary software
6. Provide front line support and full ownership of the ticketing
7. Promote good cyber security practices and escalate any concerns in a timely manner
8. Strong customer service orientation and follow-up
9. Expertise in managing multiple tickets and prioritising requests as appropriate
10. Troubleshoot networking and operating system issues
11. Provide clear guidance, support and training to end-users on the effective use of Company technology, systems and hardware
12. Effective communication skills with the ability to appropriately explain technical details to a non-technical audience
13. Experience working as part of a global team and matrix organisation; providing support to other global IT Teams to support customer needs as well as communicating / driving solutions for root cause analysis
14. Experience with ITIL processes
What's on Offer
What you will get in return:
15. £200-£250 Per Day depending on experience
16. Working for a global organisation