Retail Systems Analyst Contract Remote (2 days on-site per month) Cheltenham, Gloucestershire Proactive IT Appointments
are currently working with a well-established UK organisation that is looking to appoint an experienced
Retail Systems Analyst
to join their Business Information Systems team. This is an excellent opportunity to work on a large-scale ERP environment, supporting and enhancing
Microsoft Dynamics AX 2012 R3 and D365
solutions as part of a major transformation programme. You will work closely with business stakeholders and technical teams to improve processes, deliver system enhancements, and ensure the ERP platform continues to support the organisation's operational needs. Key Responsibilities Analyse business systems and processes to identify issues and recommend effective solutions Facilitate
requirements gathering, review, and design workshops
with business stakeholders Configure system changes and enhancements within the ERP platform where required Work closely with
third-party development and support partners
to deliver fixes and customisations Lead requirements documentation and
User Acceptance Testing (UAT)
activities across projects Maintain
business use cases and process flow documentation
as systems evolve Act as a key
liaison between business users and technical delivery teams Provide clear updates and progress reporting across project activities Deliver
training and guidance
to users on system functionality and best practices Provide
2nd and 3rd line support
for complex ERP-related issues escalated from the IT Service Desk Skills & Experience Strong experience working with
ERP systems, ideally
Microsoft Dynamics AX 2012 or D365 Proven background in
business analysis, requirements gathering, and stakeholder management Experience supporting
ERP enhancements, configuration, and system improvements Strong understanding of
business process mapping and documentation Experience managing or supporting
UAT and project delivery
within ERP environments Excellent
communication and presentation skills Strong
analytical and problem-solving ability
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