This is the job
Job Title: Customer Finance Advisor
Hours: 36.25 hours per week Monday – Friday 9am - 5pm
Location: Quorum Business Park – Two days per week onsite
Salary: £23,951.00
Employment Type: Full time permanent
This is the job
As a Customer Finance Advisor your job will be deal with credit queries on a daily basis in regards to our instalment paying customers. Using various systems and techniques to pro-actively secure repayments of overdue balances.
To adhere to the GDPR and Business Risk appetite as well as adhering to FCA guidelines.
Ability to identify and evaluate customers who are vulnerable due to a variety of reasons including Health to Financial Hardship. Where appropriate be able to take an informed view of that person's wellbeing and financial position.
What will I be doing?
Supporting our Members: Managing financial transactions between customers and The AA, ensuring accuracy and a smooth experience
Solving Problems: Handling telephone queries about payments and policies, providing clear guidance and reassurance
Using Data Effectively: Coordinating direct debit instructions and maintaining accurate records to enable seamless financial processing
Making a Difference: Identifying and supporting vulnerable customers, offering empathy and tailored assistance where it's needed most
What do I need?
Negotiation, influencing and persuasion skills
The ability to communicate effectively over the telephone and in writing
A good standard of computer literacy including excel spreadsheets
Problem solving and analytical skills
Ability to work without constant supervision
Anti-Fraud Awareness
A customer service focused approach and the ability to build a rapport with customers and internal contacts
Why Choose The AA?
Better work life balance. Family friendly shift pattern with plenty of notice if we need to change your hours
Access to a 24/7 GP Chat line for when speaking to a doctor just can't wait
Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
Discounts on multiple online and high street shops, experiences and food
Great employee pension schemes
Physio, Dental and eye test benefits
Mental health assistance
Plus additional benefits to reward longer service
After 6 Months
Technology and Appliance Vouchers
Cycle to Work scheme
Gym Membership
Please note: This position may be closed early in the event of a high volume of applications