Central is proud to be working with an outdoor lifestyle brand based in the North East.
Having enjoyed significant success since their launch less than 10 years ago, they are now expanding their brand into new product areas and geographies beyond the UK and US.
Customer experience is key to their success as an ecommerce and B2B brand, making this role critical.
As Head of Customer Service, your responsibilities will include:
1. Customer Service Leadership
2. Customer Experience Strategy
3. Team Development & Performance
4. Operations Management
5. Customer Insight & Feedback
6. Crisis & Escalation Handling
7. Technology & Tools
8. Policy & Process Development
9. Advocacy and Engagement
A full candidate pack is available following an initial conversation with Central.
The role requires an individual capable of managing the fast pace of a scaling business, with the autonomy to run their own function, and a hands-on, can-do attitude towards leadership.
Given the stage of the organization's development, there are huge opportunities for individuals willing to grow with the team.
A background in e-commerce and/or consumer brands would be highly beneficial, as would experience in a start-up, scale-up, or SME.
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