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Reservations and activities coordinator - roe valley resort

Londonderry
Galgorm Collection
Activities coordinator
Posted: 13 August
Offer description

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Reservations and Activities Coordinator - Roe Valley Resort, Londonderry

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

874d036fb15c


Job Views:

5


Posted:

12.08.2025


Expiry Date:

26.09.2025

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Job Description:


Job Description

JOB TITLE: Reservations and Activities Coordinator - Roe Valley Resort

JOB REFERENCE: FFC 07/25

REPORTING TO: Reservations Manager

HOURS: This position is Full Time, based on 5 days out of 7 including weekends – Weekends would be the busiest time for our family events.

LOCATION: Roe Valley Resort Hotel

SALARY: £12.52 per hour

Job Summary:

Are you passionate about creating memorable family experiences? Roe Valley Resort is looking for an enthusiastic Reservations and Activities Coordinator to manage and promote bookings for our family-friendly activities.

This role involves planning, promoting, and delivering engaging activities for families. During quieter periods, support the Reservations team with inquiries and administrative tasks.

Key Responsibilities:

* Proactively contact families with existing bookings to promote and secure reservations for children’s activities.
* Provide information about options, schedules, pricing, and availability.
* Confirm bookings, handle amendments or cancellations, and record reservations accurately.
* Be the main contact for parents during their stay regarding children’s programs.
* Gather guest feedback to improve activities.
* Work within office guidelines and handle client queries via phone and online.

Reservations Support (as required):

* Assist with handling incoming bookings, amendments, cancellations, and special requests.
* Upsell resort facilities and services during guest interactions.
* Provide administrative support during quieter periods.

Requirements:

* Experience in customer service, hospitality, or sales; experience with children or family resorts is a plus.
* Excellent communication skills, both verbal and written.
* Strong organizational skills and attention to detail.
* Proactive and sales-oriented with confidence in promoting activities.
* Ability to multitask and manage bookings accurately.
* Friendly, approachable, and professional manner.
* Flexible to work weekends, holidays, and peak periods.

Perks of the job! We’re passionate about service, our guests, and our staff. Whether you’re new to hospitality or seeking a career change, Galgorm Collection offers many opportunities. Why work with us? Click here to view our work perks!

We reserve the right to refine criteria during shortlisting. Only shortlisted applicants will be contacted. By applying, you consent to processing your information for recruitment purposes. Further details are available in our Privacy Policy upon request from our HR department at [emailprotected].

GALGORM COLLECTION IS AN EQUAL OPPORTUNITIES EMPLOYER


Skills Needed


About The Company

Roe Valley Resort

A relaxing break in Northern Ireland's premier golf and spa resort, located 15 minutes from Derry Airport, near Derry-Londonderry’s historic city and Giant's Causeway. The resort combines Irish country house charm with modern amenities.

Facilities include 118 guest rooms, luxury suites, self-catering houses, an 18-hole golf course, award-winning restaurants, and access to Roe Valley Country Park.


Company Culture

Galgorm Collection Resort offers a luxurious retreat with traditional Irish hospitality, blending elegance and modern comfort across 380 acres of scenic parkland. Facilities include a thermal spa, golf, fine dining, and scenic wedding venues, making it a perfect base to explore Northern Ireland.

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