Colleague Resolution Advisor
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture.
If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do.Key responsibilities Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution.Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning.Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values.Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making.Monitor ER case trends, analyse data, and escalate recurring issues or risks with recommendations for proactive interventions.Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward confident, values-led resolution practices.Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies.Skills and Experience Strong communication skills, with the ability to influence, coach, and negotiate confidently across all levels of the organisationCIPD qualification (Level 5) or equivalent experience in a senior HR or ER advisory capacityExperience in managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies. xkybehq High level of computer literacy (MS Office), with experience using HRIS and case management systems for documentation and reportingDemonstrated ability to manage confidential and sensitive information with discretion and professionalismExcellent attention to detail and a commitment to delivering high-quality, accurate workTakes ownership of actions, deliverables, and outcomes, with a proactive approach to problem-solvingWorks independently with confidence, showing initiative and sound judgement in complex situationsBuilds strong relationships and demonstrates empathy, inclusion, and cultural awarenessAnalyses ER data and case trends to identify risks, inform decisions, and support continuous improvementDevelops practical, values-led solutions to a range of employee relations challengesNavigates complex problems with clarity and strategic insightThrives in a fast-paced, high-volume environment, maintaining focus and resilience under pressure Job Title: Colleague Resolution Advisor Salary: £40,000Grade: 11Working Hours: 35 hoursIT kit supplied to you£320 (before tax) start up allowanceHybrid working (2 days in the office per week) from our Milton Keynes office, MK14Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding schemeWe believe in a workplace where everyone can be themselves.