Job Description
1st Line Team Leader
£32,000 - £35,000 DOE
Location: Paddock Wood (office-based)
Reporting to: Service Delivery Manager
Are you already leading a 1st Line team and looking for a new challenge?
Do you enjoy coaching engineers, improving service delivery, and leading by example?
Would you like to join a company that values collaboration, growth, and technical excellence?
If so, this could be your next move.
The Role
As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality.
You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business.
What You Will Be Doing
Lead and Support the Team
Manage, motivate, and mentor your 1st Line Engineers through re...