My client is a UK leader within Youth Justice / Offending Software, they are truly passionate about the welfare of children and young people and are looking for 2 experienced local authority Youth Justice / Youth offending practitioners to join their team. Both roles are remote.
Your primary role as an Implementation Consultant will be to support local authority clients through the process of implementing and utilising the software solution. An understanding of practice within the Youth Justice domain is essential.
Excellent communication skills, both written and verbal are a requirement for this role. Guidance and support is available to ensure that these skills are developed to ensure that you can display the exemplary client facing skills required to support our customers.
Developing good working relations with their clients is a key responsibility of this role, where you will be responsible for effectively and timely communications both with clients and colleagues.
Key Responsibilities
1. As an Implementation Consultant you will assist in all stages of the support and implementation of the software solution including, but not limited to:
1. First Line Customer Support
2. Triage and management of support issues
3. Requirements Analysis
4. Application Design
5. Implementation Design
6. Implementation and configuration of the software
7. Software testing
8. Creation of Training ...