Dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
We’re looking for a retailer‑facing Senior Client Lead who expects more from their career. It’s a chance to become a trusted partner and work hand in hand with Tesco’s Insight & Personalisation teams. You’ll work in partnership with data scientists to develop a deep understanding of customer behaviour and continue to drive customer‑centricity and deliver business value to both Tesco and dunnhumby.
This is a 12 month fixed‑term contract.
What we expect from you
* Experience building strong client relationships and managing stakeholders, establishing trust with new and existing clients to become a true partner.
* Experience analysing data to solve challenging problems and deliver business value; a skilled insight storyteller able to translate analysis into clear, compelling messages.
* A natural problem solver, with a sharp, curious mind and the confidence to proactively pursue opportunities.
* Ability to communicate effectively with both clients and colleagues.
* Strong organisational skills, able to manage multiple concurrent projects for different stakeholders and deliver work on schedule.
What you'll be working on
* Managing and developing a portfolio of relationships, ensuring strong relationships, delivering value, and supporting delivery of key, high priority insight projects.
* Turning data into insights and actions, utilising outputs from our Data Science team or via self‑service tools, and producing actionable outputs for our clients.
* Spotting opportunities to grow engagement, influencing client decisions through insight‑driven recommendations.
* Leading client conversations, consulting on how best to leverage dunnhumby’s customer insight tools and services.
* Supporting new proactive projects and business priorities, contributing to pitches on new prospective projects and supporting new areas of engagement for our team.
* Bringing forward thought leadership, helping shape how the retailer uses customer data to make decisions.
* Delivering best‑in‑class customer insight presentations, bringing the customer to the heart of decisions and supporting Tesco in key strategic changes.
* Partnering with Tesco and internal teams to align on commercial priorities and deliver joint outcomes.
* Option to coach or support junior colleagues, contributing to capability building and consistent ways of working.
What you can expect from us
We offer a comprehensive rewards package, personal flexibility, and thoughtful perks such as flexible working hours and a birthday off.
You’ll benefit from investment in cutting‑edge technology and a nimble, small‑business environment that encourages play, experimentation and learning.
We are committed to diversity and inclusion, with networks such as the Gender Equality Network, Proud, Family, One, Enabled and Thrive to support employees of all backgrounds.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with commitments and interests outside of work.
For further information about how we collect and use your personal information, see our Privacy Notice.
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