Job Category: Housing Job location East Parade, Rhyl, Denbighshire, LL18 3 AH, United Kingdom Denbighshire County Council Hours per week: 37 Start date: Immediate start Salary: £14.35 per hour Job Purpose The Working Denbighshire Engagement Officer will provide a flexible, high quality service, working in partnership with other employability projects, Denbighshire County Council departments and other community groups as part of an integrated Working Denbighshire approach.
The Working Denbighshire Engagement Officer will work across the county of Denbighshire, working closely with local community groups, to raise the profile and awareness of the employability support available and encourage people to participate in Working Denbighshire community-based employability services and activities.
This is an important function with the aim of building referrals into all Working Denbighshire provisions and building capacity by encouraging and empowering people to increase and improve their knowledge, skills and confidence.
This role will act as the public face of Working Denbighshire, ensuring people and community groups know about the services we provide and encouraging them to sign up or to refer people to our projects.
The role will require different ways to engage with the citizens of Denbighshire by providing informal and friendly support to access current, accurate and timely information and knowledge about the comprehensive range of support available within the community and identify new participants to engage and enrol onto an employability projects.
Principal Accountabilities and Responsibilities Engage with those communities deemed to be hard to reach in a range of community settings to help residents build confidence, raise self- esteem and facilitate progression in to Working Denbighshires community based employability projects.
Reach out to and actively engage with community groups and other services and organisations, to promote the work of all elements of Working Denbighshire, with the intention to encourage citizens to access the support that is on offer.
Attend locations and events across the County to provide key stakeholders information and advice about relevant support services available.
Work within the provisions of DCC policies ensuring full compliance with financial regulations, including abiding by and implementing DCC Equal Opportunities policy, Health and Safety regulations, all Lone Working and Safeguarding procedures in all aspects of project delivery.
Participate with colleagues as part of the wider Working Denbighshire team to take collective responsibility for representing and promoting Working Denbighshire and achieving its targets and ambitions.
Carry out other tasks and responsibilities of a similar nature as determined from time to time by the manager in relation to the smooth running of the service including providing temporary cover as necessary and appropriate.
Resources/Equipment/Material Laptop Mobile phone Publicity materials and equipment as required Supervision/Management of People None Knowledge, Skills, Training and Experience A knowledge of the employability sector and the services available to residents of Denbighshire.
The ability to travel across the whole of Denbighshire County
* EDUCATION & QUALIFICATIONS GCSEs or equivalent, Grade C or above.
Substantial experience in the field of community work within the public, voluntary or community sector ideally in a social care, educational or employment advice setting.
* RELEVANT EXPERIENCE Experience of working with people in the field of community work within the public, voluntary or community sector ideally in an educational, employment advice setting or social care.
Experience of promoting services at a community level and with hard to reach citizens with multiple needs who are experiencing poverty and/or barriers to employment.
Experience of admin and monitoring processes and the ability to complete required records to a high standard.
A/I
3. JOB RELATED KNOWLEDGE & SKILLS An understanding of how unemployment, poverty and social disadvantage impact upon peoples lives and knowledge of anti-poverty and employment support programmes including participant engagement and progression.
Demonstrable customer care skills to include an understanding of customer service in a service delivery setting, knowledge of confidentiality and data protection issues and a commitment to equality, diversity and inclusion.
Knowledge of related services provided by the statutory, voluntary and private sector.
The ability to identify, analyse and resolve issues that may arise during engagement activities.
Comprehensive IT skills and ability to maintain electronic records, with attention to detail.
Excellent time management skills with the ability to prioritise work, deal with conflicting priorities and meet deadlines and achieve goals.
The ability to work effectively with colleagues, stakeholders and community members in a collaborative way.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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