Permanent Full time (37 hours per week)
We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.
This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.
What you will be doing:
* Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
* Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
* Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
* Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
* Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
* Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.
We’d love to meet someone with:
* Previous experience in housing or tenancy management, ideally within a social housing setting.
* A strong understanding of ASB legislation and best practice in case handling.
* Proven ability to manage rent arrears and support financial wellbeing.
* Excellent customer service skills with a resident-first approach.
* Strong problem-solving, negotiation, and influencing skills.
* Effective communication, time management, and organisational abilities.
* Experience working collaboratively with internal and external stakeholders.
Amongst what we offer you is:
* A competitive salary of £35,500 including car allowance
* 28 days holiday PLUS Bank Holidays
* A generous contributory pension scheme
* Private health care
* Free life assurance
* Access to a wide range of wellbeing services and tools, including a digital gym
* Opportunities for learning and development
* Discounted gym membership
* Retail discount scheme
Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.
INDMED