Job Description
Be-IT are working with a Scottish Market Leader to recruit a Senior Technical Support Technician and a Technical Support Technician on a full-time permanent basis.
This role is based in Cupar - due to the nature of the role in office requirement is essential and you must also have access to your own car / license due to location.
Role Responsibilities: (Senior)
* Provide advanced technical support, troubleshooting hardware, software and network issues
* Escalate complex issues to third-party support services where necessary and manage these interactions
* Maintain accurate records of issues and resolutions using the service desk ticketing system, as well as the drafting and upkeep of work instructions
* Ensure timely follow-ups, keeping the business informed of progress on issues and requests
* Proactively contribute to the continuous improvement of IT services and processes
* Lead IT projects, including hardware and software rollouts
Role Responsibilities (non-senior):
* Provide first-line technical support to users via phone, email and ticketing system
* Diagnose and resolve technical issues related to hardware, software and networks
* Escalate complex issues to second line and third-party support teams where necessary
* Maintain accurate records of issues and resolutions using the service desk ticketing system and maintaining work instructions
* Configure and deploy laptops, PCs and mobile devices for end users
* Ensure timely follow-ups and keep users informed of progress on their IT requests
* Support IT projects, including software rollouts and system upgrades
* Contribute to the continuous improvement of IT services and processes
The ideal candidate will have:
* Extensive experience in an IT Service Desk or technical support role
* Excellent troubleshooting and problem-solving skills
* MS Windows 10/11 desktop configuration and support
* Active Directory configuration and management
* MS365 Administration
* MS Windows Server configuration and management including Hyper-V environments
* Sound understanding of networking concepts (e.g. DNS, DHCP, VPN)
* Cisco IOS network device management, configuration and fault diagnosis (Switches/APs/Firewall)
* Group Policy Management
The details:
* 40 hour work week - 8am - 5.30 pm
* on site due to nature of the role
* be based in or around Cupar: Inverkeithing, Glenrothes, Fife, St Andrews, Dundee or Dunfermline
* Have access to own car / license due to location
* £35k + £2,400 on call allowance for senior / £30k + £2,400 on call allowance for non-senior
* Loads of training and development opportunities
* The right to work in the UK - no sponsorship can be provided
For more information about this role, please apply.
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