Job description
Location: The Council House
Hours: 37 hours a week
Closing Date: 10th April 2026
Contract Type: Permanent
An exciting opportunity has arisen to join a brand-new team supporting Derby City Council’s Adult Social Care (ASC) Services on their continuous improvement journey. Situated within the Adults Commissioning, Integration, and Market Development service area, this new team of skilled business support colleagues will work across five ASC service areas spanning the Council’s diverse social work, safeguarding and therapy teams, supporting a range of administrative activities in collaboration with colleagues and departments internally and externally to the organisation.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
• Flexible work/life balance scheme
• Hybrid working
• Modern office environment
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers
The Opportunity
As the team’s Operations Officer, you will be responsible for the day-to-day management of a group of Activity Coordinators responsible for tasks including:
• Maintaining the Council’s ASC case management system records relating to people that we support, including but not limited to, assessment details, health funding content, and contractual and provider information related to the provision of care.
• People management support tasks including publication and dissemination of resources and maintenance of shared directories and sources of information; scheduling and managing meetings; being responsible for Duty team rotas; support with HR activities.
• Issuing information related to jointly funded (with the NHS) placements and packages of care to system partners, including the Integrated Care Board (ICB), and facilitating financial data related to the cost of care.
• Managing ASC Review waiting lists on behalf of social work teams, reviewing team ‘trays’ of allocated information in the case management system; and liaising with people at all levels, both internally and externally, with alerts and messages, information and reports as required.
• In this role, directly supporting ASC improvement activities and taking responsibility for tasks associated with strategic objectives, operational requirements, and commissioning priorities for Adult Social Care.
About You
To be successful in this role, you’ll ideally have…
excellent communication, influencing, negotiation and management skills to build and nurture positive relationships and partnerships with a wide range of people, independently and as part of a team, and be both resilient and flexible to adapt to changing priorities, goals and circumstances in this dynamic work environment. The post-holder is expected to be a pro-active, highly numerate individual with good data skills and knowledge of key