BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.
Make your mark at BRE!
BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
This role supports the effective delivery of BRE’s Sustainable Products schemes, ensuring robust governance, high‑quality service and smooth day to day operations. This role works closely with the Sustainable Products Team Leader and wider teams to maintain scheme credibility, manage customer interactions, and support continuous improvement.
Key Responsibilities
* Support daily operational activities across the Sustainable Products portfolio, including assessment liaison, database updates and handling general enquiries.
* Manage pre‑certification and post verification reviews to ensure compliance with relevant scheme standards.
* Oversee licence and membership renewals and maintain accurate financial recording and reporting.
* Coordinate customer communications, fostering strong relationships and ensuring timely responses in line with SLAs.
* Monitor and analyse customer data to inform improvements to service delivery and the customer experience.
* Identify and implement procedural enhancements to strengthen governance and operational processes.
* Collaborate with colleagues to resolve customer questions, concerns, or complaints efficiently.
* Maintain personal competency and mandatory training requirements.
What we are looking for
* Experience delivering high‑quality service within a customer focused environment, with the ability to interpret and respond to customer needs.
* Strong communication and interpersonal skills, with confidence using MS Teams and video conferencing tools.
* Proficiency in MS Excel/Office and the ability to quickly learn and work with new software systems.
* A proactive and self‑motivated approach, with strong organisational skills and the ability to manage multiple tasks.
* Ability to work both independently and collaboratively within a wider team.
* High attention to detail and commitment to maintaining accurate records and robust processes.
* Knowledge of certification or verification scheme operations (desirable).
* Understanding of standards related to certification, verification, construction products, or sustainability in the built environment (desirable).
* Familiarity with ISO or CEN standards or experience with software‑as‑a‑service environments (desirable).
BRE Benefits
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
Financial & Security Benefits
* Pension scheme – 5% employer-matched contribution
* Life assurance – 4x your basic salary
* Enhanced maternity package
Health & Wellbeing
* HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
* Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Career Development
* Learning & development – Free access to BRE Academy and our online learning platform
* Professional membership reimbursement
For full details on our benefits, visit: BRE Employee Benefits
Work Location Options
Fully Remote – This role is fully remote, allowing you to work from anywhere in the UK. However, you will be required to travel to our Watford based office 2-3 times per year.
Note to Employment Agencies
At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.