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Housing concierge

Wallsend
Home
Concierge
Posted: 8h ago
Offer description

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Permanent, full time 37.5 (hpw), working on a rota basis (4 on 4 off)

Earn £24,638 per annum and great benefits including Health Cash Plan

Home, a place where you belong

We’re looking for a new Supported Housing Concierge to join our growing team. Here at Home Group, we look after our vulnerable customers, including those with complex care needs. Your role will be to ensure our customers' safety, maintain secure and welcoming buildings, and foster good relations with our neighbors.

Typical shift as a Housing Concierge

* This job involves more than just monitoring CCTV or patrolling—it's dynamic and engaging.
* Be the first line of support for our customers when other support networks are unavailable.
* Manage health and safety protocols, check fire doors, and ensure premises are secure.
* Respond swiftly to situations like suspicious activity or emergencies.
* Assist with maintaining cleanliness and order, including manual tasks like sweeping or mopping.

Imagine ending each day knowing you've positively impacted our customers' lives. Join us at one of the UK's top ten Great Places to Work!

You bring

* Calmness under pressure and excellent communication skills
* A passion for supporting vulnerable individuals, possibly from public service experience
* Interest in people, keen observation skills, and ability to notice behavioral changes
* Confidence to intervene sensitively when needed
* A team-oriented mindset with the ability to work independently, supported by our wider team including out-of-hours emergency support.

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

Join Sarah, Jess, and the Homeside team—passionate about our work! We support our customers and celebrate diversity, fostering an inclusive environment where everyone can be themselves.

Job details

* Rolling rota from 8am to 8pm, 4 days on, 4 days off.
* Regular daytime team meetings and training sessions.
* Use of technology for CCTV monitoring, record keeping, and customer records.
* Enhanced DBS check required; we cover the cost.

A place where you belong

We value authenticity and support diversity through internal networks and allies, making Home Group a welcoming place to work.

What’s in it for you?

* 34 days leave, increasing to 39, plus time off for volunteering.
* Health cash plan saving you up to £1140 annually, covering dental, optical, prescriptions, and more.
* Over 800 discounts on shopping, holidays, and days out.
* Opportunities to grow within the organization.
* A focus on wellbeing, recognized as one of the best places in the UK for employee health and happiness.
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