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Cluster Tech Manager - Provision, London
Client:
BT Group
Location:
London, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
84cd7395991e
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
What you’ll be doing
* Defining the technical vision.
* Leading technical teams to deliver on that vision.
* Helping to unblock technical experts.
* Transforming service for both colleague (journeys) and customer (self-serve) journeys.
* Improving technology end-to-end to support provision.
* Ensuring we have the right technology to enable business compliance with financial & audit requirements.
Skills and Experience
* Transformation leadership: driving IT or digital (self-serve) programmes with measurable business outcomes.
* E2E knowledge: of technology supporting customers with focus on service/provision, project management, technical design & handover to service. Knowledge of self-serve platforms, Pega, ServiceNow or other provision environments is a plus but not essential.
* Telco expertise: either product or technology.
* Strategic vision: experience creating & executing long-term technology strategies aligned with business needs.
Experience:
* Experience in provision environments.
* Experience making complex technology decisions in ambiguous settings.
* Experience working with agile teams & delivery cycles.
* Knowledge of relevant technologies and architecture (IT and Network) related to provision, project management & technical design.
* Deep understanding of commercial objectives.
* Experience leading diverse multi-functional teams.
Benefits include: annual bonus, car allowance, private healthcare, pension scheme, life assurance, discounts, and support for working parents, among others.
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