What you'll be doing
cont'd
1. Processing of customer orders within agreed SLT. Including billing generation support
2. Demonstration of sufficient technical knowledge to ensure continual optimisation of systems and equipment to maximise benefit to customers and BT. E.g. Antenna utilisation, modem configuration. Operation of all Earth Station Terminal equipment as necessary within the Madley MER & IRS to the agreed interfaces.
3. Demonstration of sufficient technical knowledge to ensure ownership of off-site incident management and guidance with regards to Ground Agent operations. Liaison with and direction of Ground Agents, ensuring adequate incident investigation before engagement, and support during customer site work through to completion.
4. Ability to understand and interpret incoming work packages, and if required, implement & flag back corrections before transmission. Examples:TVOB / BT Sport bookings – ensuring correct frequency, polarisation and encoding parameters,VSAT systems – Correct frequencies, polarisations, look angles, sources of interference.
5. Provide continual monitoring of site services such as Fire alarms, HV, LV, Heating, escalating issues to appropriate teams and contractors (e.g. ADT for Fire Alarms)
Benefits
6. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
7. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
8. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
9. 22 days annual leave (not including bank holidays), increasing with service
10. 24/7 private virtual GP appointments for UK colleagues
11. 2 weeks carer’s leave
12. World-class training and development opportunities
13. Option to join BT Shares Saving schemes.