Customer Support Advisor
Location: Haydock, Merseyside
Base pay range: $24,055.00/yr - $24,055.00/yr
Your role will be to provide customer service to existing customers.
Key responsibilities:
* Take ownership of queries from existing customers about their card payment facilities
* Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
* Provide technical support for Ecommerce and Virtual Terminal customers
* Follow the procedures provided to you by your Manager and Senior Member of the Team
* Develop an understanding of the card market and industry standards
To succeed you’ll have:
* Team player with clear focus on providing excellent customer service
* Tolerant and empathic communicator with confident telephone manner
* Takes ownership of queries, problems and projects and manages to resolution
* Able to manage own workload and work unsupervised if necessary
* PC Literacy – use of in-house database and MS Office applications
* Attention to detail
Benefits
* 25 days annual leave, plus 8 UK bank holidays
* Contributory pension scheme
* Life assurance
* Full training provided. Plus ongoing training and support
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service and Administrative
Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.
Apply today for this fantastic opportunity to join a market leader!
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