Overview
Senior Service Assurance Manager (Service Management) – 6 Month contract initially. Based: Onsite - Castle Donington. Rate: £400 - £450 p/d (via Umbrella company).
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. The Senior Service Assurance Manager is accountable for the performance achieved by the assigned Tribe(s) and will monitor performance levels, identify trends, risks and issues, and work collaboratively with Tribe leaders to develop insights, establish root causes, and plan and track the implementation of required improvement initiatives and interventions.
Responsibilities
* The Senor Service Assurance Manager is a key role within Digital and Technology responsible for Service Management delivery assurance across their assigned D&T product, platform or infrastructure Tribe(s).
* Assigned to and embedded within the D&T Tribes, provide the primary link between Service Management practices and Tribe members; ensure Service Management practices are embedded, complied with, and that IT Services meet the Service Levels required by Business operations and IT Stores.
* As an ambassador for Service Management, promote ITIL4, DevOps, and SecOps as complimentary frameworks, working with product and platform owners, squad leaders and teams to balance velocity and throughput with standardisation, risk reduction and operational stability achieved through adherence to Service Management Practices.
* Manage overall Tech services across the Distribution Centre.
* Managing overall change management, problem management and incident management.
* Communication with Senior stakeholders in business and technology teams.
* Working closely with Product and Engineering teams to ensure stability across the distribution centre.
* Managing IT support teams.
* Driving service level performances and reporting.
Key Skills & Experience
* Experience in Service Management.
* Experience in managing major incidents, problem management.
* Preferable experience in Logistics and Retail industry.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly; we will respond as soon as possible.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work. For security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured The Queens Award for Enterprise: International Trade, for the second consecutive period.
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