Role Overview
The Office Manager role provides vital operational and administrative support across all areas and all levels of the business, ensuring seamless day-to-day functionality and high standards of efficiency, organisation, and professionalism
Key Responsibilities
Deliver proactive calendar and diary management for the team, coordinating meetings, events,travel, and accommodation, handling rescheduling with flexibility, and ensuring optimal time management and scheduling efficiency.
Arrange and attend meetings to record accurate minutes and action points, ensuring timely distribution and effective follow-up with attendees to track progress and completion.
Reconciliation and processing of company credit card transactions and expenses
Manage and distribute all post and deliveries received.
Oversee and coordinate multiple inboxes, ensuring emails and enquiries are prioritised and handled promptly, including correspondence managed on behalf of the business, leadership team, and colleagues.
Welcome and engage visitors and clients, providing a warm, professional, and positive firstimpression of the business.
Assist with monitoring, approving, and recording holiday requests, ensuring accurate diary management and visibility of availability.
Approve invoices and complete actions on the CRM system.
Answering and directing calls and enquiries to colleagues.
Ensure the office environment is well-maintained and presentable, managing maintenance requests and issues, while acting as the main liaison for contractors, landlords, and cleaning teams.
Organise, prepare and serve lunch for internal and client meetings when required.
Order weekly food shop for provision of staff lunches and help prepare food on a daily basis.
Liaise with suppliers to purchase all office supplies and ordering onsite furniture, equipment and other relevant items for projects.
Provide administrative support to all departments including Sales, Events and Design.
Organise and maintain upkeep of the sample library and material board.
Save, organise, and maintain documents and contracts on the company server to ensure easy access and accurate record-keeping.
Managing office Health and Safety including completion or weekly and monthly checks, firemarshals and first aiders.
O F F ICE M A N A G ER
This role acts as a central hub of the business, supporting the leadership team and colleagues with scheduling, administration duties, and communication. In addition, this role includes managing client- facing activities, coordinating internal processes, maintaining office health and safety, and office presentation. The Office Manager plays a pivotal role in keeping the business running smoothly, contributing to project and sales support, compliance, and the overall client experience.
Behaviours
Exceptional communication skills, both written and verbal.
Strong organisational and time management abilities.
High attention to detail and accuracy.
Demonstrating fairness, empathy and respect in daily interactions.
Living the values through day-to-day actions and decisions.
Acting with integrity, transparency and accountability in decision making.
Communicates openly, listens actively and inspires trust.
Showing resilience, adaptability and solution focused thinking.
Hungry - Being hungry means staying self-motivated, driven to go above and beyond, and always looking for ways to contribute and grow.
Proactively look for ways to add value and exceed expectations in your role.
Maintain a strong work ethic and an internal drive to achieve excellence.
Actively seek opportunities to improve processes, solve problems, and contribute to team and business success.
Embrace challenges and take initiative to expand your role and impact.
Our Values
Humble - Being humble means putting ego aside, staying open to learning, and helping others grow.
Approach every situation with openness, curiosity, and a willingness to learn.
Prioritise collaboration over personal recognition and celebrate team wins.
Offer support and mentorship to others, recognising that success is shared.
Actively seek feedback and use it to grow continuously.
Smart - Being smart means having emotional intelligence, making good business decisions, listening
actively, and communicating with empathy and good judgment
Make thoughtful, well-informed decisions that benefit the team and the business.
Listen actively and communicate with clarity and respect.
Show empathy and awareness in interactions by understanding the impact of your words and actions, while navigating group dynamics with professionalism and tact.
Build strong relationships through thoughtful collaboration and effective communication