Overview
At Childline, we give young people a voice when they need someone to listen. We provide support to every child or young person who needs our help, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
* Childline Universal – available 24/7 and focused on being there for children and young people who contact us on a one‑off or irregular basis
* Childline Connect – available 365 days a year during peak hours and focused on giving regular contacts consistent support
* Childline Online – an online community for all children and young people to access advice, guidance and support 24/5 when, where and how they want
Position Summary
We are recruiting for a part‑time position (17.5 hours) in Childline Leeds. You will use your skills flexibly to support volunteers while they talk to children, and you will also have opportunities to directly support children and young people by responding to contacts as a Childline Practitioner (Universal). You will lead key on‑shift safeguarding decisions, coach volunteers to maintain and develop the quality of the service, and provide effective supervision, coaching, feedback, training and support outside of shift.
Responsibilities
* Support volunteers while they talk to children, ensuring a high‑quality service
* Respond directly to contacts in the role of a Childline Practitioner (Universal)
* Lead on key on‑shift safeguarding decisions
* Provide coaching, feedback, training and support to volunteers outside of shift to maintain service quality
* Work a hybrid rota that includes morning, daytime and evening shifts across a 6‑week pattern, with weekend work one in every three weeks (or one in six weeks for part‑time colleagues) and built‑in 3‑day weekends
* Use up to 30% of working days from home and receive a 7% rota allowance on top of basic salary
Qualifications
* Strong background working with children and young people within a safeguarding context
* Belief in our cause and mission, with a desire to help all children and young people
* Passion for supporting others, especially in emotionally challenging situations
Benefits
Hybrid rota with flexible shift pattern, 3‑day weekends, and the option to work remotely on a portion of your days. All Practitioners receive a 7% rota allowance on top of basic salary.
Equal Opportunity Statement
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
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