Role Purpose:
Joining the CLS team and reporting to RMA Team Leader, the Service Support Technician will be responsible for delivering efficient and effective Survey and repair across the entire Chess portfolio of systems and equipment. The service team is also responsible for the build of Spare components ordered by customers.
Key Responsibilities:
* Assist the RMA team leader in the co-ordinating and processing all customer returns and warranties in line with the R&SS process, ensuring RMA receipt and survey TAT is carried out in accordance with agreed metric.
* Fault finding and evaluation RMA returns and provide feedback via RMA Survey reports.
* Carry out repairs, servicing and functional testing of RMA field returns.
* Support in the assembly and testing of customer spares orders.
* Liaise with CLS, Operations and Quality, resolving issues as required, providing reports and assisting in 8D investigations as required.
* Assist the team leader in maintaining, reviewing, and updating process documentation on a regular basis.
* Upkeep and maintenance of RMA area, tools, and equipment in line with 6S process.
* Provide off-site support if required.
* Other duties as required.
Skills & Experience
Essential
* Prior experience in an Electromechanical service and repair environment.
* Knowledge and use of Electronic test equipment such as DVM and Oscilloscope.
* The ability to read and understand technical drawings.
* The ability to work as part of a team.
* Have good problem-solving skills.
* A keen desire to learn.
* Be able to take instructions and work under own initiative.
* Be computer literate with good working knowledge of MS office and JIRA.
* Have an understanding of working in a matrix based business.
Desirable
* Background in high value equipment
* Previous MOD experience (Reme) could be advantageous
Work life balance:
* 37.5 hour working week
* Lunchtime finishes on a Friday, Hybrid / flexible working arrangements
* 28 days annual leave, Christmas closure, Holiday purchasing scheme
Benefits:
* Group pension plan – matched contributions up to 5%
* Income protection scheme
* Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
* Life assurance policy, including bereavement counselling and probate helpline
* Company shares incentive plan and save as you earn scheme
* Electric vehicle salary sacrifice scheme
* Gym membership discounts
Security Clearance Requirements:
Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years