Customer Service Administrator Location: Stonehouse Job Type: Temp to Perm Salary: £26,748 per annum Hours: Full-time About the Role We are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture, supportive management, and long-term career opportunities. This role is offered on a temp-to-perm basis, providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation. You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience. Key Responsibilities Ensure all customer complaints and queries receive a first response Investigate issues thoroughly to identify root causes and determine appropriate solutions Accurately log and manage cases within the company's system Proactively keep customers updated on the progress of their enquiries Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales Monitor and manage your own workload to ensure timely resolution of cases Escalate issues when additional support is required Maintain high standards of customer service and professionalism at all times What We're Looking For Previous customer service experience (telephone or office-based) Strong organisation and time management skills Excellent communication and listening skills Ability to remain calm under pressure Good attention to detail and accurate data entry skills A positive, team-focused attitude What's on Offer Salary of £26,748 per annum Temp-to-perm opportunity with long-term stability Supportive team environment and great culture Opportunity to develop within a growing business Immediate start available Please send cv to COM1