Oxfam Birmingham, England, United Kingdom
Shop Manager (Harborne) – Overview
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Oxfam Birmingham, England, United Kingdom
3 weeks ago Be among the first 25 applicants
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Our Values and Commitments
Oxfam is committed to safeguarding and the welfare of the communities we serve. Our shop teams operate in a volunteer-based model, where volunteers may perform many shop tasks, including running the shop in the manager’s absence. The role requires excellent communication, adaptability and the ability to motivate and develop teams while maintaining high standards and customer focus.
The Role of our Shop Managers
* Commercially aware and constantly looking for new business opportunities.
* Motivate their teams and create a safe and energised work environment.
* Maintain high standards, a strong drive to achieve results, and accountability for the shop’s performance.
* In a volunteer operating model, empower volunteers to take on tasks and run the shop in the manager’s absence.
* Comfortable in a role where they may be the only paid member of staff, enjoy working with others and delegating to the team.
* Excellent communicators, creative, and proactive in attracting new supporters daily.
The role is empowered, varied, busy and provides opportunities to work with a diverse group of people. Shop managers contribute significantly to the success of the business.
Qualifications & Skills
* Significant leadership qualities and experience. (E)
* Ability to build, retain and develop a team. (E)
* Strong drive to achieve results through others. (E)
* Ability to delegate, coach and listen. (E)
* Enjoys working with people; friendly and approachable. (E)
* Ability to manage time under conflicting priorities. (E)
* Resilience to everyday pressures. (E)
* Excellent communication skills. (E)
* Ability to motivate self and others. (E)
* High motivation, enthusiasm and a sense of fun. (E)
* Open and adaptable to change; able to support others through it. (E)
* Commercial awareness and judgement. (D)
* Ability to establish and maintain retail processes and merchandising. (E)
* Ability to understand and interpret basic financial reports. (D)
* IT literacy and numeracy; experience with email, basic spreadsheets and word processing; awareness of social networking and ecommerce. (E)
* Willingness to adhere to Oxfam’s principles and values and to promote diversity and gender rights. (E)
* Understanding of and commitment to equity, diversity, gender, child safety and staff wellbeing. (E)
How To Apply
As part of your online application, upload your up-to-date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment are subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB conducts extensive background checks, including a DBS check, as the role involves unsupervised access to vulnerable groups.
For full information surrounding DBS and the vacancy, please view the full job description.
To Do That
* We need to dismantle unequal power structures that exist in the sector.
* We need an inclusive Oxfam where everyone can bring who they are to our work and feel valued.
* We want and need everyone, and that means we need you.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Sales and Business Development
* Non-profit Organizations
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