Work on Technology That Protects What Matters At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact. What You’ll Do As a Support Engineer, you’ll support our team to design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Your work may include: • Respond to incoming tickets and provide ongoing feedback on progress. • Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues. • End user support (desk-side and remote). • Issuing comms to the user community for incidents and maintenance events. • Respond to monitoring alerts, triage and escalate where necessary. • Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary. • Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base. • Occasional travel to remote sites may be required. What We’re Looking For We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in: • Windows 10/11 and MacOS support and administration • Azure/Entra/AD administration • Microsoft 365 administration • Endpoint Management/In tune administration • Running of PowerShell scripts • End User Device provisioning, onboarding of users • Understanding of security concepts (MFA, Conditional Access) • Atlassian suite of ITSM equivalent tooling Desirable • Windows Server support and administration • iOS and ipadOS support and administration • JAMF exposure or similar MacOS MDM solution • Understanding of Group Policy (creation and troubleshooting) • Linux exposure (Ubuntu, CentOS) • Writing of PowerShell scripts Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered. About SiXworks SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive. Why Join Us Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey. We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces. A word on UK Security Clearance Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) Interested? Please apply!