Customer success manager

Customer Success Manager (Customer Success Manager, SaaS, Supply Chain Software) - Shape the future of a growing Customer Success function with leadership trajectory 🚀 A Customer Success Manager (Customer Success Manager, SaaS, Supply Chain Software) is required by a software vendor delivering an award-winning AI-powered end-to-end supply chain planning platform trusted by retailers, wholesalers, and manufacturers globally. With ~200 active customers and a scaling Customer Success capability, this is a genuine opportunity to take strategic ownership of enterprise relationships and influence the direction of the Customer Success function. Hybrid working within 2 hours of Birmingham. Salary £40,000-£60,000 + £20,000-£40,000 bonus potential. To be successful in this Customer Success Manager role you should have: Experience in Customer Success, Strategic Account Management, or commercial relationship ownership Delivered Quarterly Business Reviews (QBRs) and surfaced commercial growth opportunities Managed mid-to-large enterprise customers (£10M-£100M+ turnover) Worked with SaaS, ERP, supply chain, planning, analytics, or enterprise software platforms Acted as the customer advocate across delivery, professional services, and sales teamsThis Customer Success Manager opportunity offers real progression toward leadership responsibility. You'll help shape Customer Success structure, engagement mode...