Triage and Early Intervention Officer
We have an exciting opportunity for a Triage & Early Intervention Officer to join the New Era team working between our Stoke and Stafford offices, working 37.5hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Staffordshire Office location Churchhill House, Regent Road ST1 3JJ Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday 9am -5pm, there may be a requirement for occasional Saturday working with a day off in lieu Basic Salary £24,940.40 per annum Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 18/08/2025 Ref No 6238
What We Offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday & options to buy or sell annual leave
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances, maternity & paternity payments
6. High Street, retail, holiday, gym, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme & season ticket loans
11. Ongoing training & support with opportunities for career development & progression
About the Role:
The Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with adults who may require support after experiencing domestic abuse.
You will speak on the telephone to adults who have experienced domestic abuse and you will be responsible for completing risk assessments and safety planning.
During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times.