Service Engineer | West
Could you carry out planned maintenance, reactive, and remedial works across customer base in line with current British Standards and legislation? Act as a professional ambassador for the company, delivering exceptional customer service, promoting company values, and ensuring compliance at all times.
Benefits
* Company healthcare cashback scheme (optional).
* Structured training and grading plan, including GENT integration training.
* Ongoing career development with access to training facilities.
* Company van & fuel card (with private use option).
* Company phone provided.
* Monthly engineer breakfast meetings.
* Planned overtime opportunities.
* Annual Christmas event (meal, party, hotel accommodation paid).
* Friendly, team-oriented culture.
Key Responsibilities
* Deliver servicing, maintenance, call-outs, and remedial work across fire, security, and associated systems.
* Communicate effectively with customers regarding service outcomes and any additional work required.
* Complete all assigned works in a cost-effective, efficient, and timely manner.
* Maintain van stock to maximise first-time fix rates.
* Identify non-conformances and make recommendations for remedial works.
* Complete all company documentation accurately and on time.
* Respond to emergency calls within agreed timescales.
* Support and occasionally supervise junior or trainee engineers.
* Attend required training and proactively identify personal development needs.
* Provide assistance to colleagues when required.
Key Competencies
* Extensive experience in service-related activities (maintenance, call-outs, remedial works).
* Strong technical knowledge across fire, security, and associated disciplines.
* Systematic problem-solving skills and attention to detail.
* Excellent verbal and written communication skills.
* Professional interpersonal skills with the ability to engage at all levels.
* Ability to remain calm under pressure and prioritise effectively.
Experience & Qualifications
* Proven industry experience with demonstrable competence.
* Strong knowledge of relevant British Standards (e.g., BS5839, SP203, SSAIB).
* Full manual UK driving licence (maximum of 6 penalty points).
* Enhanced DBS check required (to be completed before passing probation).
* Relevant technical certificates (copies required for HR records).
HR & Health & Safety
* Follow company policies, handbook, and procedures at all times.
* Undertake all required Health & Safety training.
* Wear supplied uniform and PPE at all times.
Working Hours & Overtime
* Standard Hours: Monday – Friday, 08:30 – 17:00 (30 min lunch break).
* Travel: First 30 minutes each way unpaid; thereafter paid as overtime.
* Overtime Rates:
* Weekdays (17:00 – 00:00): Time & a Half
* Weekdays (00:00 – 08:30): Double Time
* Saturday: Time & a Half (until midday), Double Time thereafter
* Sunday: Double Time
* Bank Holidays (on call): Double Time + day in lieu
Additional Information
* On-Call Rota: Standby fee £20 per shift, travel paid door-to-door.
* Holiday Entitlement: 22 days + statutory bank holidays (increasing annually for 5 years, up to 30 days total after 10 years).
* Stock & Tools: Specialist testing equipment supplied; basic hand tools to be provided by engineer.
* DBS & Licences: All convictions to be declared; DBS and licence checks required.
* Certificates: Copies of all relevant qualifications to be provided.