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Quest Search & Selection are partnering with a leading international retailer.
As a Senior eCommerce Manager, you will be responsible for managing the trading team and driving commercial performance through data-driven strategies aimed at boosting digital sales. Your role will be around enhancing the on-site customer experience, coordinating campaigns & ensuring smooth execution of promotions.
Role and Responsibilities of this Senior eCommerce Manager:
* Own and deliver digital sales performance for the business, including revenue and profit forecasting and key metrics such as Conversion Rate, AVO & Sales.
* Collaborate with the Head of eCommerce to shape and implement a digital trading strategy.
* Lead regular performance reviews with the team.
* Work cross-functional with the market insights and Digital Marketing team.
* Use data analysis to guide decisions and ensure the team has strong data literacy skills.
* Strong stakeholder management is vital for securing alignment and support across departments.
* Develop and execute a performance and data analysis strategy through analytics tools such as GA, AA & Content Square.
* Ensure seamless execution of campaigns and trading initiatives with a focus on optimising the customer journey.
* Drive enhancements in site navigation, user experience, and product merchandising to improve conversion and other digital KPIs.
* Work closely with Product, UX, and Experimentation agencies to influence priorities and contribute to the development roadmap.
* Ensure digital KPIs are clearly understood and realistically achievable across teams.
Qualifications required for this Senior eCommerce Manager role:
* Minimum of 5 years’ experience in a similar digital trading or e-commerce role within retail or consumer brands.
* Highly analytical and strategical with advanced knowledge of Google Analytics, Contentsquare, and Excel.
* Strong team management and development skills with prior experience in manging a small/mid-size team.
* Legal right to work in the UK.
* Proven experience with e-commerce platforms.
* Track record in improving both day-to-day operations and long-term strategic initiatives to drive sales.
* Proactive, self-driven, and independent.
Benefits of this Senior eCommerce Manager role:
* London office based 3 days, 1 day WFH, +20% travel in the UK is required to their regional offices.
* Discounts
* Contributory pension
* Business LTIP goals
* Subsidised gym membership.
If this sounds like you please apply quoting the reference JO-2505-115113
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