JD Sports Fashion is seeking a Sales Assistant to deliver an exceptional shopping experience and support store targets. This role offers opportunities for career development within a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and contributing to the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT, and upsell/cross-sell targets.
* Maintain a high Net Promoter Score and ensure stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills; thrives in social situations with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We offer a range of benefits including a company discount, access to online benefits platforms, counselling and well-being resources, development courses, apprenticeships and qualifications, gym memberships, and opportunities to volunteer and contribute to community initiatives. Additional information on benefits and wellbeing programs is provided by the employer.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
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