Fulfillment Center Manager (all genders)
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Company Description
More than 20 years ago, Zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.
We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers, and fuel a pet‑first business.
Job Description
This role can be based in either of the following locations: our London office at 2 Eastbourne Terrace, London, or at our Fulfillment Center Zooplus & DIRKS Consumer Logistics Limited, Carbon 207, Coventry CV3 4FJ, United Kingdom.
In order to supply customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are integral members of the Zooplus network.
As manager, you understand the FC as a holistic process that starts with inbound shipment management and ends with deliveries that satisfy customers at their doorstep. You will oversee daily tasks including ensuring the highest customer service, quality, punctuality, efficiency and cost optimization, collaborating with our service partners. A consistent level of process stability and transparency, alongside continuous improvement, is key for success.
Responsibilities
* Manage relationships and act as a liaison between the logistics service provider and Zooplus.
* Monitor and manage supplier performance, KPIs, supplier reports, and lead corrective actions.
* Conduct weekly business reviews and GEMBA walks, including follow‑up on identified issues.
* Analyze service levels and costs.
* Drive continuous improvement of warehouse processes in collaboration with the logistics service providers.
* Support and lead projects related to operations linked to continuous improvement and customer satisfaction.
* Maintain close cooperation with headquarters and cross‑functional teams across Europe.
* Drive Zooplus quality expectations and standards together with our external logistics service provider.
* Control and improve material flow processes proactively and respond in a timely manner for issue resolution.
* Manage inventory levels of consumables, optimize usage, and monitor delivery timeliness.
* Directly report to the Regional Manager Fulfillment Operations.
* Help drive the strategic development of the Fulfillment Team.
* Collaborate with the service provider and the Engineering team to investigate further capacity increase projects.
* Contribute to monthly and quarterly business reviews.
* Take responsibility for more than one FC when required.
Subject‑Matter Expert Responsibilities
* Develop process standards and implement them; request and support design metrics, KPIs, tools, and dashboards.
* Train other FC managers on the processes.
* Lead process related to regular metrics reviews and benchmarking with all FC managers.
* Support FC launches.
Qualifications
* Several years of strong experience in 3rd party logistics on provider or customer side (e‑commerce/B2C preferred) or experience leading a warehouse site.
* Profound methodological competence in process and material flow analysis, intralogistics.
* Lean Management / Six Sigma experience.
* Experience leading medium to complex role‑related projects.
* Sound understanding of e‑commerce fulfillment processes and technical requirements.
* First people management skill.
Additional Information
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in‑office, 40% remote, collaborating with colleagues across locations.
Benefits
* 20% discount in our Zooplus shop.
* Internal and external training.
* Team events.
* SimplyHealth Cash Plan.
* Group Life Insurance.
Equal Opportunity Statement
Zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Supply Chain
Industries
Retail
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