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Part Time Holiday Sales Advisor / Receptionist – Silverdale Holiday Park
Location: Silverdale Holiday Park, Lancashire / South Cumbria
Employer: Holgates Holiday Parks
Contract: Full-time | Permanent
Hours: 24 hours per week (includes evenings, weekends, and school holidays)
Salary: Competitive + Benefits
Reports to: Bookings & Reception Manager
Start a new career where you belong!
Join Holgates at our flagship Silverdale Holiday Park, where lush countryside meets outstanding facilities in the heart of the Lancashire/Cumbria border. We’re a family-run business with a 70-year legacy of delivering 5-star holidays, and we’re looking for a warm, customer-focused Holiday Sales Advisor / Receptionist to be the friendly face our guests remember.
If you’re organised, enthusiastic and love working with people, this is a fantastic opportunity to grow your hospitality career in a dynamic, supportive environment.
About The Role
As part of the front-of-house team, you'll be a key point of contact for our guests and holiday homeowners. From taking bookings and handling enquiries to offering upgrades and managing check-ins, you’ll deliver excellent customer service while keeping our reception operations running smoothly.
This is a varied and fast-paced role suited to someone who thrives in a guest-facing position, enjoys problem-solving and is passionate about creating memorable holiday experiences.
Your Key Responsibilities
* Be a welcoming first point of contact for all customers, ensuring a 5-star experience
* Manage bookings, amendments, and enquiries using our internal systems
* Answer calls and emails efficiently and professionally
* Support outbound sales, offering extras, upgrades, and extended stays
* Liaise with housekeeping and park teams to ensure seamless check-ins and turnarounds
* Handle gym memberships, swimming, bowling and party bookings
* Process owner gas orders, seasonal touring payments and electricity billing
* Assist with admin tasks, including owner communications and repair tracking
* Ensure accuracy with daily open/close checklists and cash handling
* Represent the Holgates brand with confidence, warmth and integrity
What We’re Looking For
Essential
* Previous experience in a customer service or sales role
* Strong communication and interpersonal skills
* Confident using booking software and Microsoft Office (Word, Excel)
* Ability to prioritise tasks and remain organised under pressure
* Friendly, helpful and approachable nature
* A genuine desire to grow your career in the leisure and tourism industry
Desirable
* Previous experience in holiday parks, leisure, hospitality or tourism
* Familiarity with property or holiday sales and booking platforms
Why Join Holgates?
* Be part of an award-winning, family-run company with a proud legacy
* Work in a stunning location with passionate, like-minded colleagues
* Free gym membership and use of our leisure facilities for you and your immediate family*
* 20% discount on holidays at any of our 10 Holgates parks*
* Complimentary drinks on shift and 50% off meals for you and your family*
* Company pension scheme
* Full uniform provided
* Excellent training and development opportunities
* Terms & conditions apply
Is This the Right Role for You?
If you're looking for a long-term career with a company that values its people, and you’re ready to play a key role in delivering outstanding guest experiences, we’d love to hear from you.
At Holgates, many of our team members have built long-term careers — developing their skills and growing with us. Now it’s your turn.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Sales and Business Development
* Industries
Travel Arrangements
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