Customer Demand Planner (CDP)
Paisley, Renfrewshire, UK
Job Description
The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world‑class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes.
What you will do?
* Be the trusted authority of demand forecast, managing a detailed rolling 3‑24 month plan using historical data, customer forecasts, and industry insights.
* Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal.
* Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits.
* Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan.
* Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners.
* Interface and collaborate internally with Product Demand Planners and Product Managers.
* Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products.
* Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit.
* Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies.
* Monitor short‑term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials.
* Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seamless supply chain interaction.
* Participate in crafting the 'CDP Playbook' for consistent training and standard work across the team.
* Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics.
* Work with customers to acquire current inventory levels of Thermo Fisher BioProduction‑based products regularly.
* Investigate and communicate lead‑time changes to customers for efficient order placement and forecasting integrity.
Basic Qualifications
* BS/BA degree in supply chain, operations management, engineering, business administration.
* 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role.
* Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts.
* Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights.
* Proven customer interpersonal skills and agility in helping to solve customer concerns.
* Outstanding teamwork skills both inside and outside the organization.
* Demeanor geared towards achieving outcomes and driving improvement.
* Proficient in using Microsoft Office applications and ERP systems.
Preferred Qualifications
* Experience in the Pharma/Biotech industry.
* Familiarity with Demantra or other Demand Planning Tools.
* Salesforce.com CRM experience.
* Power BI experience.
* Professional certification such as CPIM or CSCP.
#J-18808-Ljbffr