Repairs and Maintenance Team Leader Location: Council Offices, Southfield Road, Loughborough, LE11 2TX Contract: 6+ Months Pay Rate: £ 16.70 Working Hours: 37 Working Hours Per Week Reference: OR8166 Responsibilities Support the Principal Officer in driving and developing services to achieve top quartile performance. Facilitate and supervise housing repairs and void maintenance services. Deliver high-quality customer standards through proactive tenant and leaseholder engagement. Identify, develop, and implement new business opportunities within repairs and maintenance. Lead, develop, and motivate the repairs and maintenance teams to meet time, cost, and quality targets. Ensure all employees focus on quality and customer service delivery. Provide equality in service delivery and manage the in-house repairs service. Resolve complaints about the repairs and maintenance service promptly and professionally. Act as a lead officer on safeguarding for the repairs and maintenance service. Ensure performance accountability and a commitment to delivering excellent customer-focused services. Contribute to the council’s out-of-hours call-out service. Develop and maintain a customer-focused culture, values, and reputation in all markets. Ensure effective budgetary management and control of resources. Support the developm...