About the role:
1. Coordinate and lead a solution-based approach, engaging Service Users in appropriate services
2. Carry a caseload of complex clients, developing personalised action plans
3. Participate in multi-agency initiatives to reduce the level risk
4. Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment
5. Work proactively to ensure that Service Users have access to ongoing healthcare
6. To develop an Individual action Plan with each service user in conjunction with other agencies and professionals who will need to be involved.
7. To work with identified complex needs clients with substance misuse and mental health issues and physical issues, to overcome barriers to services and engagement
About you:
8. Experience of working in one or more of the following fields: substance misuse, alcohol misuse, mental health
9. Experience of working with people who have multiple and complex needs
10. Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings
11. Excellent communication, negotiation, and advocacy skills
12. Be able to build and maintain relationships with a wide range of services
13. Can work autonomously as well as part of a team
14. Good levels of IT literacy, including the ability to use IT systems including MS Office applications
15. Able to critically reflect and evaluate interventions, service delivery and areas for development
What we will give to you:
16. 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
17. Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
18. Contributory pension scheme
19. A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
20. A friendly and supportive team
21. Training, career development & progression opportunities.
22. Eligibility for participation in our Refer a Friend Scheme.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 9/3/2026 Closing Date 3/3/2026 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.