Job title: Senior Delivery Manager
Type: Full-time, Permanent
Location: UK-based (flexible home, office, or hybrid working)
Location requirement: You must live within 30 miles of one of our office or hub locations
Offices: Newcastle, Leeds | Hubs: Edinburgh, Manchester, London
The role
You’ll take ownership of complex digital delivery across client engagements, where expectations are high, problems aren’t always well-defined, and outcomes matter.
You’re not here to just run projects. You’ll step into ambiguity, make decisions, and keep delivery moving. You’ll build trusted client relationships and act as a senior delivery partner, not just a coordinator.
Alongside client work, you'll help shape how delivery evolves at hedgehog lab. That means improving ways of working, contributing to internal initiatives, and raising the bar for how we deliver.
What you’ll do
* Lead end-to-end delivery of complex digital products, programmes, and transformations
* Own delivery outcomes across planning, governance, risks, and dependencies
* Act as the senior delivery voice with clients, guiding decisions, managing expectations, and challenging when needed
* Work closely with Product, Design, and Engineering to drive alignment and momentum
* Turn unclear or evolving requirements into structured plans, priorities, and decisions
* Identify gaps in how we deliver and actively improve them, not just work within existing processes
What you'll bring
* Strong experience in roles like Delivery Manager, Senior Project Manager, or Programme Manager
* A track record of owning outcomes, not just coordinating activity
* Experience leading complex digital delivery across multiple teams and stakeholders
* The ability to operate autonomously and bring clarity to messy situations
* A consultative mindset. You challenge, guide, and add value to clients
* Evidence of improving ways of working, not just following them
* Strong judgement in applying Agile and delivery practices in the right way
* Experience in complex, fast-moving, or regulated environments is a plus
* A track record of leaving teams, projects, or processes better than you found them
What you'll get
* High ownership. You’ll lead delivery on high-impact, visible client work where you’re accountable for outcomes, not just activity
* Real influence. You’ll shape how delivery operates as we scale, with the opportunity to improve how teams work, not just follow existing processes
* Complex problems. You’ll work on engagements where clarity isn’t given, it’s created, and where you’re expected to bring structure and direction
* Strategic exposure. You’ll move beyond delivery execution into more consultative, client-facing work that influences decisions, not just delivery
About hedgehog lab
We’re a digital product consultancy with 20 years of experience, helping organisations solve complex problems through technology, design, and delivery.
Benefits
* 28 days annual leave plus bank holidays
* 5 Impact Days for learning, innovation, or volunteering
* Flexible working environment
* Enhanced parental leave
* Annual wellbeing budget + 2 wellbeing days
* Mental health support
* Company Mac
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